Terms of sale

This English translation is provided for convenience only. In case of dispute, the French version shall prevail. 

Updated on November 24, 2025

Article 1. Definitions

The terms listed below, when capitalized, shall have the meaning defined in these General Terms and Conditions of Sale.

Client: refers to any customer ordering one or more Products on the Website, which is reserved exclusively for Clients qualifying as consumers within the meaning of the preliminary article of the Code de la Consommation.

Order: refers to the order placed by the Client on the Website and governed by the General Terms and Conditions and the Cart, by which the Client purchases one or more Products from NOVA RIDE.

General Terms and Conditions: refers to these general terms and conditions of sale.

NOVA RIDE: refers to the company NOVA RIDE, a limited liability company (SARL) with share capital of €32,000, having its registered office at 9 Impasse Bonnabry, 63800 COURNON D’AUVERGNE, France, registered with the Registre du Commerce et des Sociétés of CLERMONT-FERRAND under number 847 756 905.

Cart: refers to the Client’s order form on the Website, listing the Products the Client wishes to purchase (description and quantity) as well as the applicable price.

Party: refers to the Client or NOVA RIDE. When used in the plural, it refers to both.

Product(s): refers to the products ordered by the Client from NOVA RIDE on the Website, mainly consisting of bike components.

Website: refers to the online sales website accessible at https://novatoride.com, where the Client may order Products.

Article 2. General provisions

2.1    Purpose of the General Terms and Conditions

The purpose of these General Terms and Conditions is to define:

•    the procedures by which the Client places an Order for Products with NOVA RIDE on the Website;
•    the procedures by which NOVA RIDE fulfills the Client’s Order; and
•    the rights and obligations of each Party in connection with the Order, considering the Client’s status as a consumer within the meaning of the preliminary article of the Code de la Consommation.

2.2    Client Capacity

The Client declares that they have the legal capacity to place an Order.

2.3    Acceptance of the General Terms and Conditions – Applicable Provisions

These General Terms and Conditions apply automatically to all sales of Products made on the Website by NOVA RIDE to its Clients, subject to any derogating provisions accepted by the Parties, particularly in the Cart, and excluding any other document such as brochures, which are merely indicative and not contractual.

The Client declares having read and unreservedly accepted these General Terms and Conditions before placing an Order. When the Order is finalized, a link to the General Terms and Conditions accepted by the Client is included in the Order confirmation email, as provided in Article 5 below.

No other condition may prevail over the General Terms and Conditions unless expressly agreed in writing by NOVA RIDE. Any contrary condition imposed by the Client shall, in the absence of express acceptance, be unenforceable against NOVA RIDE, regardless of when it may have come to its attention.

Relations with the Client are therefore governed by the General Terms and Conditions and the Cart. In the event of any conflict between the two, the provisions of the Cart shall prevail.
Failure by NOVA RIDE to invoke any provision of these General Terms and Conditions at any time shall not be interpreted as a waiver of its right to do so subsequently.

2.4    Modification of the General Terms and Conditions

The General Terms and Conditions may be modified at any time. In the event of modification, the applicable version shall be that in force on the date of the Client’s Order.

The invalidity of any contractual clause shall not result in the invalidity of the entire General Terms and Conditions, except for an essential clause that was decisive in leading one of the Parties to contract.

Article 3. Products – Essential characteristics

The Products offered for sale by NOVA RIDE on the Website are available within the limits of available stock.
If a Product is out of stock despite confirmation of the Order, NOVA RIDE shall inform the Client, who will then have the option to maintain the Order or cancel it in exchange for a refund of any amounts already paid.

All Products offered on the Website are new.

The Client acknowledges having had access to all necessary information, particularly regarding the characteristics of the Products. Should the Client wish to obtain additional details before placing an Order, they may contact NOVA RIDE by any of the means provided in Article 16 below.

Article 4. Pre-contractual information obligation

The Client acknowledges that NOVA RIDE has provided, prior to placing the Order, all the information listed in Article L.221-5 of the Code de la Consommation, in a clear and comprehensible manner, notably through the information displayed on the Website, including these General Terms and Conditions.

Article 5. Order registration and confirmation

To place an Order, the Client is invited—if they do not already have one, though this is not mandatory—to create an account by completing the required fields, which are limited to information necessary for processing the Order and are therefore all mandatory. The Client is solely responsible for the authenticity and accuracy of the information entered. Personal data may be modified at any time by the Client by logging into their account.

If an account is created, the Client’s email address will serve as the account identifier. The password is freely chosen by the Client, provided it meets the security criteria indicated during creation. If no account is created, identification will take place through the Client’s email address.

The Client is solely responsible for keeping their identifier and password confidential.

Whether or not an account is created, the Client must fill their virtual Cart by selecting the desired Products and quantities.

Once the virtual Cart is filled, the Client must click on the Cart icon to view its contents. At this stage, the Client may:

•    remove items already in the Cart or modify quantities previously indicated;
•    decide to add additional Products by returning to the Product pages on the Website.

After verifying their Cart, the Client may continue the ordering process by clicking “Proceed to Checkout”. The Client may then:

•    enter information required for delivery and, if different, billing;
•    enter a promotional code in the “Discount Code” field, if applicable;
•    provide payment details for the Order (credit card or PayPal account);
•    review the General Terms and Conditions by clicking the relevant link and confirm having read and accepted them by ticking the appropriate checkbox (failure to tick this box prevents finalizing the Order).

Once all information is entered, the Client may review their Order by clicking “Review Order.”

Before clicking “Pay Now”, which constitutes payment, the Client can check the final details of their Order and its total price and go back to previous pages to correct any errors or modify the Order.

Order confirmation constitutes final acceptance. Any modification of the Order thereafter is subject to NOVA RIDE’s approval.
An email acknowledging receipt of the Order and its payment is sent by NOVA RIDE immediately to the address provided by the Client. This email includes a summary of the Order, a link to the accepted General Terms and Conditions, the invoice, and a link to the withdrawal form (also attached to these General Terms and Conditions).

Article 6. Proof of order

Orders placed on the Website for an amount equal to or greater than €120 are stored for ten (10) years from the Order date. The Client may access them upon request addressed to NOVA RIDE.

Additionally, as indicated in Article 5, NOVA RIDE shall send an Order confirmation email to the Client for record purposes.

Article 7. Price – Payment - Invoicing

Placing an Order for a Product implies payment by the Client.

The prices applicable at the time of the Order and any additional fees, including delivery charges, are those displayed during the ordering process before final confirmation by the Client. Prices are stated in euros (€), inclusive of all taxes (TTC).

Any discount or promotional offer shall only apply if expressly indicated on the Website.
No discount is granted for early payment; the total price is due upon Order confirmation by the Client.

If applicable, additional fees such as Order processing or delivery charges are detailed before confirmation, depending on the options chosen by the Client.
The Order must be paid in full upon confirmation by the Client, exclusively by credit card or PayPal.

For card payments, the Client must provide NOVA RIDE with card details: name of cardholder, number, expiration date, and CVC code. This information is collected solely for Order validation and is not retained by NOVA RIDE after completion of the Order, unless the Client opts to save them (unchecked by default). In any case, the CVC code is never stored, in compliance with applicable regulations.

The Client is advised to check with their bank for applicable payment limits.

For PayPal payments, the applicable terms shall be governed by PayPal’s own service conditions in effect at the time of payment.

Article 8. Delivery – Transfer of risk

8.1    Delivery Methods

Several delivery methods are available to the Client, either to their home or to a Pickup Point from NOVA RIDE’s list of partners.
The chosen method must be specified during checkout and may affect delivery costs in addition to the Product price.

Products ordered on the Website shall be delivered in accordance with the shipping policy available at: https://novatoride.com/policies/shipping-policy

8.2    Transfer of Risk

The transfer of risk occurs when the Client takes possession of the Order.

It is the Client’s responsibility to verify Product conformity upon delivery and to note any reservations. In case of dispute, the Client is encouraged to confirm such reservations to NOVA RIDE in writing within three (3) days of receiving the Products.

 

Article 9. Warranties

9.1    Legal Warranty of Conformity

NOVA RIDE guarantees that delivered Products are free from lack of conformity under Articles L.217-4 to L.217-14 of the Code de la Consommation, without excluding the Client’s right to act under the warranty against latent defects of the Code civil (Articles 1641 et seq.).

9.2    Commercial Warranty

Under certain conditions, NOVA RIDE grants its Clients a commercial warranty.
The terms and limits of this warranty are detailed at: https://novatoride.com/pages/conditions-de-garantie

Article 10. Right of withdrawal – Commercial return policy

10.1    Right ok Withdrawal

Except for the exceptions described in Article 10.2 below, the Client has fourteen (14) days from receipt of the Products to exercise their right of withdrawal, separate from the commercial return policy described in Article 10.3 below.

The right of withdrawal may be exercised using the withdrawal form attached hereto.
Any other clear and unambiguous statement expressing the Client’s wish to withdraw shall also be accepted.

The Client must return the Products within fourteen (14) days following notification of their decision to withdraw, with return shipping costs (including any customs fees) borne by the Client.

NOVA RIDE shall not be held liable for damage to Products during return transport. Products damaged during return shipment will not be refunded in any form.

Refunds, including delivery fees, will be issued within fourteen (14) days from NOVA RIDE’s receipt of the Client’s withdrawal notice. NOVA RIDE may, however, defer reimbursement until it has received the returned Products or until the Client provides proof of dispatch—whichever occurs first.

Refunds will be made using the same payment method as the initial transaction, unless the Client expressly agrees otherwise, provided no additional costs arise.

10.2    No Right of Withdrawal for Certain Products

Under Article L.221-28(3) of the Code de la Consommation, the right of withdrawal does not apply to:

-    “3° The supply of goods made to the consumer’s specifications or clearly personalized.”

Therefore, the Client is informed that the right of withdrawal cannot be exercised for Products customized or specifically manufactured according to the Client’s specifications (e.g., engravings or bespoke designs).

10.3    Commercial Return Policy

In addition to the statutory right of withdrawal, the Client may, under certain conditions, benefit from a commercial return policy for thirty (30) calendar days from the delivery date.

The terms and limits of this commercial return policy—distinct from the legal right of withdrawal described in Article 10.1—are detailed at: https://novatoride.com/policies/refund-policy

Article 11. Liability

NOVA RIDE shall not be held liable in the following cases:

•    In case of error by the Client in the content of their Order (references, colors, quantities, etc.);
•    In case of error by the Client in the information entered (address, etc.);
•    In case of deterioration of the Product during assembly and/or installation, which are carried out by the Client or any service provider of their choice, as NOVA RIDE does not perform such services;
•    In case the carrier is unable to access the premises or if the Client is absent during delivery;
•    In case of an event of force majeure.

Article 12. Intellectual property

All elements on the Website and NOVA RIDE’s commercial documents (trade names, designations, logos, photos, texts, etc.) are and shall remain the intellectual and exclusive property of NOVA RIDE or their respective owners who have granted NOVA RIDE a license or authorization for use.

The Client is not authorized to reproduce, exploit, redistribute, or use, even partially, any of these elements for any purpose without NOVA RIDE’s express written consent.

Article 13. Personal data protection

As part of the Order, NOVA RIDE processes personal data as the data controller.
Information relating to this processing and the rights of data subjects are detailed in the annex attached to these General Terms and Conditions.

Pursuant to Article L.223-2 of the Code de la Consommation, the Client is also informed of their right to register on a list opposing telephone solicitation. In any case, as specified in the annex relating to personal data protection, the Client’s data may only be used by NOVA RIDE for commercial prospecting purposes with the Client’s prior express consent.

Article 14. Applicable Law 

These General Terms and Conditions are governed by French domestic law.

Article 15. – Disputes

Amicable Settelment of Disputes

All complaints must be addressed to NOVA RIDE by mail or email at the address listed in Article 16 below, indicating the Order reference.

Under Article L.612-1 of the Code de la Consommation, “any consumer has the right to use a consumer mediator free of charge in order to resolve amicably any dispute with a professional.”
Disputes covered by this Article are defined in Article L.611-1 of the Code de la Consommation as contractual disputes relating to the performance of a sales or service contract between a consumer and a professional.

For any issue, the Client is encouraged to first contact NOVA RIDE by post or email at the address below.

Within one (1) year of such a request, the Client may refer the matter to the following mediator in accordance with Article R.616-1 of the Code de la Consommation:

SAS MÉDIATION SOLUTION
222 Chemin de la Bergerie – 
01800 SAINT JEAN DE NIOST
Phone: +33 (0)4 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Website: https://www.sasmediationsolution-conso.fr

A single dispute may only be examined by one mediator.

During mediation, the Client may, at their own expense, be represented by a lawyer or assisted by any person of their choice.

European Online Dispute Resolution Platform (ODR)

The Client may file a complaint through the European Online Dispute Resolution platform (ODR) available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

Jurisdiction

In the absence of amicable resolution as described above, any dispute relating to the Order shall fall under the jurisdiction of the competent courts in accordance with the Code de procédure civile.

Article 16. Contact

NOVA RIDE 
Postal address :  9, Impasse Bonnabry – 63800 COURNON D’AUVERGNE
Phone:  07 61 45 13 39
Email: info@novatoride.com