FAQs: Frequently Asked Questions
Our priority is to provide you all the information you need to make the best decision. It's essential that you are fully informed before any purchase. For any additional questions, contact us at the bottom of the page.
Products
Why did we decide to use full ceramic bearings instead of the commonly used hybrid ceramic bearings in oversized derailleur cage systems?
For demanding cyclists, full ceramic dry bearings offer very low friction and are designed to perform in the harshest conditions, without grease. Experience increased smoothness and longevity, making them ideal for intense use in competitive cycling.
If you want the best performance level, full ceramic bearings are the choice you need to experience a smooth drivetrain from installation and over time, without maintenance.
What are the main differences between CCD and CCD EVO?
This evolution from CCD to CCD EVO represents much more than a simple update. It is the result of five years of learning and refinement. The CCD EVO takes the qualities that made the original CCD version so successful and transcends them, thus offering superior performance and design.
Driven by the desire to surpass our existing offerings, the first challenge was to reinvent ourselves, while maintaining the Nova Ride heritage and DNA.
To lighten, stiffen, and improve aerodynamics, we undertook a complete redesign of our cage and rollers. This innovative approach, focused on new geometry and optimized thicknesses, results in significantly improved performance and modernity.
Explore the dedicated R&D blog to learn more.
Does installing a CCD cage compromise shifting performance?
No. The first goal in developing CCD cages was to maintain the functional appearance and maintain the original shifting performance.
How heavy are the oversized CCD derailleur systems?
CCD for Shimano 12S : 73g
CCD EVO for Shimano 12S : 70g
CCD EVO S for Shimano 12S : 80g
CCD AERO for Shimano 12S : 112g
CCD for Sram 12S : 78g
CCD EVO for Sram 12S : 72g
CCD EVO S for Sram 12S : 82g
CCD AERO for Sram 12S : 118g
Is the CCD EVO for Shimano ULTEGRA / DURA-ACE 12S compatible with Shimano 105 12-speed or Ultegra & Dura-Ace 11-speed derailleurs?
No, the CCD EVO for Shimano ULTEGRA / DURA-ACE 12S is only compatible with the following derailleur references: Ultegra RD-8150 and Dura Ace RD-9250, 12 speeds.
As a reminder, our warranty program does not cover products used for purposes other than their intended use. We therefore invite you to either look at the CCDs designed for these different derailleurs, or at our derailleur pulley kits with ceramic bearings.
How do I identify the Nova Ride derailleur pulley reference my bike needs?
Please refer to our compatibility list.
How do I identify the reference of my bottom bracket standard?
If you don't know your exact bottom bracket reference, read our compatibility matrix.
Crankset Diameter :
24mm : Shimano crankset type.
29mm : Sram DUB crankset type.
30mm : Praxis, Ingrid, FSA, Rotor, Cane Creek crankset type.
Do you provide an installation key when purchasing a bottom bracket on novatoride.com?
Yes, we automatically provide a special mounting key for each purchase of a bottom bracket on our site (first and second generation).
Except for the following references: "BSA for Shimano" and "ITA for Shimano" which require a standard Hollowtech II key.
We also offer for sale a special key that attaches to a torque wrench. Ideal for tightening your new Nova Ride bottom bracket to the recommended torque of 40Nm. See the product.
Why did you add a special internal thread solution to your pressfit bottom brackets?
Our screw-in press-fit bottom bracket solution is designed to provide increased rigidity and correct frame alignment inaccuracies.
The principle is simple: the two cups are pressed into the frame and screwed together with an internal thread, which effectively secures them into a single, rigid unit.
This allows for better load distribution on the bearings, extending their lifespan and optimizing your pedaling experience.
What is the lifespan of Nova Ride components, especially ceramic bearings?
Nova Ride guarantees that all its products are free from defects in materials and workmanship. Numerous quality checks are performed at every key stage of production, right through to product packaging.
Warranty Periods:
- Carbon Ceramic Derailleur: Carbon cage, aluminum pulleys, and full ceramic bearings with a 4-year warranty.
- Bottom Bracket: Aluminum bottom brackets with a lifetime warranty and hybrid ceramic bearings with a 4-year warranty.
- Pulley Wheels kit: Aluminum pulleys and full ceramic bearings with a 4-year warranty.
- Computer Mounts: 4-year warranty.
Any Nova Ride product found to be defective in materials and/or workmanship will be repaired or replaced at Nova Ride's expense. It is the sole responsibility of the product user to inspect and examine the product regularly to determine the need for maintenance or replacement.
How efficient are Nova Ride components?
We know that many cyclists wonder about the true effectiveness of our products. That's why we conducted extensive tests in real-life conditions to provide you with clear, comprehensive, and transparent answers. This detailed report also aims to support our product design choices.
Nova Ride products are designed to be the ideal asset for cyclists seeking performance and durability. They reduce the effort required to maintain the same speed, resulting in gains in power and time.
In this report, we highlight the performance of Nova Ride products and calculate the benefits these products provide to demonstrate their effectiveness and lend credibility to their use. The goal of this report is to present results that are understandable (and interesting) for a cyclist. At the same time, we wanted to create a test protocol that was as comprehensive as possible to replicate a real-life bike ride.
Read the full study.
Our goal was not to have a comparable or better result than other brands but above all to prove the effectiveness of our parts, through a field test never carried out before.
Can I install it myself or do I even need to go to a bike mechanic? Are there any video tutorials or clear installation guides?
Nova Ride components are designed to last. To ensure your bike's best performance, ensure your Nova Ride component(s) are installed correctly. We've prepared detailed instructions, including the required tools. You can choose to follow our installation videos or our step-by-step manuals, available in French and English.
Installation manuals are available on each corresponding product page, at the bottom of the page. We've grouped all manuals on a dedicated page, available here.
You can also consult our assembly videos or fill out our contact form for assistance if needed.
Do I need a new chain if I install the CCD cage?
For optimal performance, it is recommended to replace your chain. We strongly recommend adding 2 to 4 additional links.
With oversized pulleys and the need for a longer chain, we recommend starting with a new chain. We do not recommend adding additional links to an existing chain.
Do I need a new chain if I install Nova Ride derailleur pulleys?
You don't need to adjust your chain length when installing Nova Ride derailleur pulleys. They're designed for quick installation and adjustment, allowing you to keep the same number of chain links.
They're a perfect alternative to our CCD cages to upgrade your bike while you're starting out with Nova Ride smoothness.
For optimal performance, we recommend replacing your chain at this time, depending on its level of wear and maintenance.
What are customers saying about Nova Ride?
Because trust is essential, we have chosen total transparency. We are proud to present our customers' certified reviews, collected on an independent platform. Discover their authentic experiences regarding our products, as well as the quality of our services, whether for a simple request for information, delivery times, or our after-sales support if necessary.
We invite you to consult their testimonials on Trustpilot to form your own opinion.
Making the choice to equip your bikes with our parts and riding them is our greatest pride. It's the ultimate recognition of our vision.
Order | Delivery | Return
Do you offer any deals on bundles?
Yes, we do offer bundle deals. Simply add two items of the model and colour of your choice to your shopping cart and use the code "BUNDLE15" to save 15% on your order.
Example 1: CCD Shimano ULTEGRA / DURA-ACE 12S "Black" and CBB BB86 for Shimano "Black"
Example 2: Pulley Wheels EVO for Sram "Purple" and CBB BSA for Sram DUB "Gold"
Terms and Conditions Bundles: Sale item(s) not included. Cannot be combined with other promotional codes. Offer valid on all combinations of CCD and CBB or PW and CBB. Offer cannot be applied retrospectively. Nova Ride reserves the right to end the promotion and make changes to the offers presented at any time.
*CCD = Carbon Ceramic Derraileur, CBB = Ceramic Bottom Bracket and PW = Pulley Wheels.
Is it possible to pay for my order in installments?
To offer you more flexibility, we accept payments via PayPal. This secure service allows you to choose between a one-time payment or installment payments, depending on your preference.
What are your delivery times? Are delivery costs included/free?
Nova Ride offers free worldwide shipping for orders over €199.
We offer two distinct delivery services: standard and express. Here are the corresponding delivery times:
Via Colissimo
Delivery in 3 to 5 business days after your order is placed for France.
Delivery in 4 to 9 business days after your order is placed for Europe.
Via DHL Express
Delivery in 24 to 48 business hours after your order is placed for France.
Delivery in 24 to 72 business hours after your order is placed for Europe.
Delivery in 3 to 6 business days for international orders.
Do you ship outside of France?
Yes, we ship worldwide. Shipping costs will be added to your cart.
I am placing an international order outside the European Union, do the shipping costs include customs duties and taxes?
Please note that shipping does not include customs duties and taxes. We are not responsible for these charges. These charges are determined by the customs agency of the destination country and therefore Nova Ride has no control over them.
I placed two orders today. Can you combine them into one?
Unfortunately, we are unable to combine shipments of multiple orders.
I placed an order today and I order the wrong color or model. Can you change the color or model before shipping?
Unfortunately, once the order is placed we are unable to change the color, the item(s) from your order.
For any return procedure please send us an email to sav@novatoride.com with your order number before returning the product(s) to us. We will send you the replacement item(s) after placing a new order on the site.
How can I check the status of my order?
Nova Ride website footer > Your account > Orders > Status.
How can I access the tracking number for my order?
Nova Ride website footer > Your account > Orders > Details > Tracking number.
My country is not showed in your store, what should I do?
Please contact our technical service directly at the following email address: info@novatoride.com, we will do our best to deliver our components to your delivery address.
Nova Ride Crash Replacement Program
We understand that accidents happen. That's why we offer a Crash Replacement Program. If your Nova Ride component is damaged in a fall or incident, we offer the option to replace it at a preferential rate. This program is separate from our standard warranty, which covers manufacturing defects.
When are you covered?
You are fully covered if you experience a fault with a Nova Ride product. This could be a fault caused by an accident or while traveling with your bike.
How are you covered?
Nova Ride Product Replacement Program gives you an discount on a new product, provided you can send proof of purchase, an explanation, and images or video of your broken product.
How does it work?
Please fill out the form at the bottom of the warranties page on our website. And fill out the following claim reason: Crash Replacement.
Be sure to attach both proof of purchase or your order number as well as a photo or video of your product, as well as a description of how and why you are experiencing a problem with the product. All warranty cases will be determined only after review.
Each case will be reviewed individually by a member of the Nova Ride team. This warranty program applies worldwide and does not differ from country to country.