Privacy policy
Nova Ride respects the privacy of its customers. Customer information is never shared with third parties or outside people.
Preamble
This privacy policy applies to the novatoride.com website. The purpose of this confidentiality policy is to expose users of the site to:
- The way in which their personal data is collected and processed. All data capable of identifying a user must be considered personal data. This includes the first and last name, age, postal address, email address, location of the user or even their IP address;
- What are the rights of users regarding this data;
- Who is responsible for the processing of personal data collected and processed;
- To whom this data is transmitted;
- Possibly, the site's policy regarding "cookie" files.
This Privacy Policy supplements the Terms and Conditions that users can view above.
General principles regarding data collection and processing
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of data from users of the site respects the following principles:
- Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected, and for what reasons their data is being collected;
- Limited purposes: the collection and processing of data is carried out to meet one or more execution of the objectives pursued by the site are collected;
- Retention of data reduced over time: data is kept for a limited period, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
- Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data can only take place if they comply with at least one of the conditions below. after listed:
- The user has expressly consented to the processing;
- The processing is necessary for the proper execution of a contract;
- The processing meets a legal obligation;
- The processing is explained by a need linked to the protection of the vital interests of the person concerned or of another natural person;
- The processing may be explained by a necessity linked to the execution of a mission of public interest or which relates to the exercise of public authority;
- The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.
Personal data collected and processed when browsing the site
1. Data collected and processed and method of collection.
The personal data collected on the novatoride.com site are as follows:
- Last name First Name
- Address
- Mail address
- Phone number
This data is collected when the user performs one of the following operations on the site:
- When the user uses the contact form to send a request: Name, First name, Email address.
- When the user purchases a product or products on the site: Name, First name, Postal address, Email address, Telephone number.
Furthermore, when paying on the site, proof of the transaction including the order form and invoice will be kept in the site publisher's computer systems.
The data controller will keep all the data collected in its site computer systems and under reasonable security conditions for a period of: accounting data: 10 years.
The collection and processing of data serves the following purposes:
- Processing orders, shipping packages;
- Response to requests sent via the contact form.
The data processing carried out is based on the following legal bases:
Execution of the contract;
User consent;
Legal obligation.
2. Transmission of data to third parties.
The personal data collected by the site are not transmitted to any third party, and are only processed by the site editor.
3. Data hosting.
The novatoride.com site is hosted by www.shopify.com
Shopify, 151 O’Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8.
Data processing
1. The data controller.
The person responsible for processing personal data is Nova Ride. He can be contacted as follows: info@novatoride.com
The data controller is responsible for determining the purposes and means used to process personal data.
2. Obligations of the data controller.
The data controller undertakes to protect the personal data collected, not to transmit them to third parties without the user being informed and to respect the purposes for which these data were collected.
The site has an SSL certificate to guarantee that the information and data transfer passing through the site are secure.
An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the site.
In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for the user.
In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.
User Rights
In accordance with the regulations concerning the processing of personal data, the user has the rights listed below.
In order for the data controller to grant his request, the user is required to communicate to him: his first and last name as well as his email address, and if relevant, his account or personal space number .
Presentation of user rights regarding data collection and processing.
a. Rights of access, rectification and right to erasure
The user can read, update, modify or request the deletion of data concerning him, by respecting the procedure set out below: The user must send an e-mail to info@novatoride.com, specifying the subject of their request, to the contact email address.
If he has one, the user has the right to request the deletion of his personal space by following the following procedure: The user must send an e-mail to info@novatoride.com, specifying the subject of his request, to the contact email address. the request will be processed within 10 working days.
b. Right to restriction and opposition to data processing
The user has the right to request the limitation or to oppose the processing of his data by the site, without the site being able to refuse, unless he demonstrates the existence of legitimate and compelling reasons, which can prevail over the interests and the rights and freedoms of the user
In order to request the limitation of the processing of their data or to formulate an opposition to the processing of their data, the user must follow the following procedure: The user must make a request for limitation of their personal data by e-mail to the person responsible of data processing.
c. Right to not be subject to a decision based exclusively on an automated process
In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or significantly affects him in a way similar way
d. Right to determine the fate of data after death
The user is reminded that he can organize what should happen to his data collected and processed if he dies, in accordance with law no. 2016-1321 of October 7, 2016.
Use of “Cookies” files
The site may use “cookie” techniques.
A "cookie" is a small file (less than 4KB), stored by the site on the user's hard drive, containing information relating to the user's browsing habits.
These files allow it to process static and traffic information, facilitate navigation and improve the service for user comfort.
For the use of "cookies" files involving the saving and analysis of personal data, the user's consent is necessarily requested.
This user consent is considered valid for a maximum period of 6 months. At the end of this period, the site will again ask the user to use it to save “cookies” files on their hard drive.
a. Right to determine the fate of data after death
Cookies that are not essential to the operation of the site are only placed on the user's terminal after obtaining their consent. the user can withdraw their consent at any time, as follows: Please go to the cookie settings page and delete the cookies in use that you wish.
More generally, the user is informed that he can oppose the recording of these "cookies" files by configuring his browser software.
For information, the user can find at the following addresses the steps to follow in order to configure their browser software to oppose the recording of “cookies” files:
- Chrome: https://support.google.com/accounts/answer/61416?hl=fr
- Firefox: https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences
- Safari: http://www.apple.com/legal/privacy/fr-ww/
- Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
- Opera: http://www.opera.com/help/tutorials/security/cookies/
b. Description of the “cookies” files used by the site
The site editor draws the user's attention to the fact that the following cookies are used during navigation: Nova Ride, Trustpilot.
Conditions for modifying the privacy policy
This privacy policy can be consulted at any time at the address indicated below: https://novatoride.com/policies/privacy-policy
The site editor reserves the right to modify it in order to guarantee its compliance with current law.
Consequently, the user is invited to regularly consult this confidentiality policy in order to stay informed of the latest changes that will be made to it.
Last updated: June 03, 2025.
