Shipping policy
Shipping costs
Free shipping (Offer valid until Aug 17, 12:00 PM CEST).
ℹ️ Important Note for International Orders (Outside the EU):
Free shipping applies exclusively to the "Customs fees not included" option (shipping do not include customs duties and taxes).
If you prefer a hassle-free delivery with no extra charges upon arrival, please select the "Customs fees included" option at checkout. Local customs fees will be applied directly to your order, ensuring full payment upfront.
Delivery times
Due to a higher volume of orders than usual over the past few days, delivery might be delayed by a few days. We truly appreciate your support and apologize for the inconvenience. Our team is doing everything possible to dispatch your order as soon as possible.
France
Via Colissimo: Delivery within 5 business days
Via DHL Express: Delivery within 48 business hours
Europe
Via DHL Economy: Delivery within 4 business days
Via DHL Express: Delivery within 48 business hours
International
Via DHL Express: Delivery within 2 to 7 business days for international shipments
Customs fees (Orders outside the European Union)
Please note that shipping costs do not include customs duties and taxes. These fees are determined by the customs agency of the destination country, and therefore, Nova Ride has no control over them.
"Customs fees included" Option: For international orders, we offer you the option to pre-pay these fees as an additional charge when placing your order. By choosing this option, Nova Ride covers all customs fees, guaranteeing that the price displayed is the final price, with no surprises upon delivery.
"Customs fees not included" Option: You only pay the shipping costs on our website novatoride.com. Customs duties and taxes will need to be paid directly to your country's customs authorities upon arrival of your package.
Delivery refusal and customs fees: If the recipient refuses to pay customs duties, the local authorities will destroy the package. In this situation, no refund (full or partial) will be issued by our services.
Return and refund
Updated February 24, 2026.
