Shipping policy
Shipping costs (excluding customs fees for orders outside the European Union)
France
Pickup point delivery: free on orders of €199.00 or more.
Home delivery: free on orders of €299.00 or more.
Europe
Home delivery: free on orders of €199.00 or €299.00 or more, depending on the destination country.
International
Home delivery: free on orders of $329.00 or more.
Delivery times
France
Via Colissimo: Delivery within 5 business days
Via DHL Express: Delivery within 48 business hours
Europe
Via DHL Economy: Delivery within 4 business days
Via DHL Express: Delivery within 48 business hours
International
Via DHL Express: Delivery within 2 to 7 business days for international shipments
Customs fees (Orders outside the European Union)
Please note that shipping costs do not include customs duties and taxes. These fees are determined by the customs agency of the destination country, and therefore, Nova Ride has no control over them.
"Customs fees included" Option: For international orders, we offer you the option to pre-pay these fees as an additional charge when placing your order. By choosing this option, Nova Ride covers all customs fees, guaranteeing that the price displayed is the final price, with no surprises upon delivery.
"Customs fees not included" Option: You only pay the shipping costs on our website novatoride.com. Customs duties and taxes will need to be paid directly to your country's customs authorities upon arrival of your package.
Delivery refusal and customs fees: If the recipient refuses to pay customs duties, the local authorities will destroy the package. In this situation, no refund (full or partial) will be issued by our services.
Return and refund
Updated August 18, 2026.
