For any warranty claim, please fill out the form available at the bottom of the page after reviewing the information below.

NOVA RIDE guarantees all its products against any proven manufacturing defects, in accordance with applicable legal provisions.

We have chosen to extend the legal warranty to 4 years from the date of purchase for the following products:
- Oversized derailleur cages.
- Aluminum pulleys (CCD and derailleur pulleys sold in pairs).
- Aluminum bottom bracket cups.
- Computer mounts.

The warranty is not transferable and applies only to the original purchaser of the product. It takes effect on the purchase date shown on the proof of purchase.

The user is solely responsible for the regular inspection and control of the product to determine the need for maintenance or replacement.

The following are not covered by the warranty:
- Normal wear and tear of bearings.
- Modified, altered, or neglected products.
- Products that are poorly maintained or used improperly.
- Products damaged in a crash or sudden impact.
- Products damaged due to improper installation or reinstallation.
- Products used for purposes other than those intended.
- Products purchased second-hand (Nova Ride's policy is to sell only new items).

Nova Ride reminds us that the main cause of bearing failure is internal corrosion, directly linked to insufficient maintenance.

Bearings are wear parts, and their lifespan depends heavily on:
- usage conditions (weather, terrain type, frequency).
- washing methods.
- assembly and tightening torque.
- periodic re-greasing.

Maintenance recommendations:

A) Bottom brackets / Oversized derailleur cages / derailleur pulleys sold in pairs.
- Smooth cleaning after wet rides.
- Complete drying before storage.
- No high-pressure washing.
- Regularly check for play and smoothness.

B) Computer mounts.
- Regularly check for play and screw tightness.
- Always use the computer's safety strap.
- Smooth cleaning after wet rides.

All warranty claims are evaluated individually after inspection by Nova Ride. The warranty program applies worldwide, without distinction between countries.

For any after-sales service request, the following must be provided:
- Physical return of the product for inspection, at the customer's expense.
- The original proof of purchase.

If a manufacturing defect is confirmed, Nova Ride will, at its discretion:
- repair the product, or
- replace it free of charge.

Return shipping to the user is covered by Nova Ride. The package will be automatically sent to the address indicated on the order form. In case of a change of address, please inform us as soon as you begin contacting our service department.

Updated November 21, 2025.