WARRANTY TERMS
Nova Ride warrants all products to be free from defects in materials and workmanship. The warranty is effective from the original date of purchase. The warranty covers all Nova Ride products. It is non-transferable and valid to the original purchaser of the product only.
Carbon Ceramic Derailleur and Ceramic Pulley Wheels : 4 years warranty.
Bottom Brackets : Lifetime warranty for aluminium cup and 4 years warranty for bearings.
Computer mounts : 4 years warranty.
Any Nova Ride product found to be defective in materials and/or workmanship will be repaired or replaced at the discretion of Nova Ride. It is the sole responsibility of the product's user to inspect and examine the product on a regular basis to determine the need for correct maintenance or replacement.
Not covered under the warranty program : Products determined to be tampered with, modified or neglected, products that have been misused, products in lack of maintenance, products that are subject to normal wear and tear, products affected by a crash or sudden obscure impact, products damaged due to improper installation/reinstallation, products used for any purpose other than the intended use and second hand purchased products.
Programme de remplacement d'un produit Nova Ride en cas d'accident
When are you covered ?
You are fully covered if you experience a tread failure. This could be failure caused by a crash, incorrect mounting or during traveling with your bike.
How are you covered?
Nova Ride Crash Replacement Program offers you a 50% discount on a new Nova Ride product. One condition, you need to send a proof of your purchase and an image or a video of the broken product.
How does it work ?
Please fill out the form on the contact page of our site. And choose the category: After-sales service.
Be sure to include both proof of purchase or your order number as well as a photo or video of your product and a description of how and why you are having an issue with the product.
All warranty cases will be determined only after review. Each case will be reviewed individually by a member of the Nova Ride team. This warranty program applies worldwide and does not differ from country to country.
