Nova Ride warrants all products to be free from defects in materials and workmanship. The warranty is effective from the original date of purchase. The warranty covers all Nova Ride products. It is non-transferable and valid to the original purchaser of the product only.
Ceramic Pulley Wheels & Carbon Ceramic Derailleur : 4 years warranty
Nova Ride acknowledges that the main threat to bearing failure is corrosion within the bearing itself. Corrosion occurs as a direct result of improper maintenance. NOVA RIDE does not warrant or recognise bearing corrosion under warranty. Correct maintenance guidelines for Nova Ride products can be found within the Support section of the NOVA RIDE homepage.
Any Nova Ride product found to be defective in materials and/or workmanship will be repaired or replaced at the discretion of Nova Ride. It is the sole responsibility of the product's user to inspect and examine the product on a regular basis to determine the need for correct maintenance or replacement.
NOT covered under the warranty program :
- Products determined to be tampered with, modified or neglected
- Products that have been misused
- Products in lack of maintenance
- Products that are subject to normal wear and tear
- Products affected by a crash or sudden obscure impact
- Products damaged due to improper installation/reinstallation
- Products used for any purpose other than the intended use
- Second hand purchased products
Nova OSPW Cage Crash Replacement Program
When are you covered ?
You are full covered if you experience a failure on the cage of your Oversize Pulley Wheel System that not due to manufacturing or other reasons covered by our Warranty Program. This could be failure caused by a crash, incorrect mounting or during traveling with your bike.
How does it work ?
Please fill out the form in the contact page below. And choose After-Sales Service subject.
Make sure to attach both proof of purchase and image of the product, along with a description of how and why you are experiencing a failure on the product.
All warranty cases will be determined solely upon review by Nova Ride. Each case will be reviewed individually by Nova Ride. This warranty program applies globally and does not differ from country to country.