Shipping

What courier providers do you use?

All orders are shipped via DHL Express or Colissimo within 24 to 48 hours (working days) after placing your order.

Colissimo - Delivery time : 4 to 7 working days

DHL Express - Delivery time : 48 to 72 H for France & Europe / 3 to 6 working days for international

What courier providers do you use?

All orders are shipped via DHL Express or Colissimo within 24 to 48 hours (working days) after placing your order.

Colissimo - Delivery time : 4 to 7 working days

DHL Express - Delivery time : 48 to 72 H for France & Europe / 3 to 6 working days for international

How long will it take for my order to ship?

Shipments usually take 1-2 working days to ship.

How can I check my order status?

Nova Ride Home page > Your account > Order history and details > Status

How can I check my order tracking number?

Nova Ride Home page > Your account > Order history and details > Details > Tracking number.

Return policy

New, unused product must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags and documentation.

We will not accept the return of products once installed or damaged due to negligence or abuse.

Return shipping costs are the responsibility of the customer.

Once the product has been received in our office and its condition is checked, and then we will proceed to the refund.