What courier providers do you use?

All orders are shipped via DHL Express or Colissimo within 24 to 48 hours (working days) after placing your order.

Colissimo - Delivery time : 3 to 6 working days after placing your order.

DHL Express - Delivery time : 48 to 72 H after placing your order for France & Europe / 2 to 4 working days for international.

How long will it take for my order to ship?

Shipments usually take 24 to 48 hours (working days) maximum to ship.

How can I check my order status?

Nova Ride Home page > Your account > Order history and details > Status

How can I check my order tracking number?

Nova Ride Home page > Your account > Order history and details > Details > Tracking number.

I am placing an international order outside the European Union, does the shipping cost include customs, duties, and/or taxes?

Please note, the shipping does not include customs, duties, and/or taxes. We are not liable for these costs. These costs are determined by the customs agency of the destination country and therefore, Nova Ride has no control over them.

If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

Return policy

New, unused product must be returned in the condition you received it and with the original box and/or packaging, including tags and documentation. We will not accept the return of products once installed or damaged due to negligence or abuse.

Do I have to pay for my return?

Customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you after placing a new order on the site.

Processing Returns

Once your return is received, inspected, and approved as salable, your refund will be processed. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control. We will notify you via email once your return has been processed.

Address For Returns

7 bis rue de l’Industrie
Cournon-d’Auvergne, 63800